Safe & Aware

Play responsibly on bajhi

Entertainment is enjoyable only when you play within limits. bajhi offers deposit limits, self-exclusion, and 24/7 support to keep you safe.

For players aged 21 and above only

Our commitment

Gaming should be fun and responsible

bajhi believes that online gaming should be an entertaining experience — not a source of financial pressure or mental stress. Protecting every player on our platform is our highest priority.

Gambling or betting should always be for entertainment. Never play with borrowed money or funds set aside for essential expenses. At bajhi, we encourage you to stay aware and play within your limits.

Remember: gaming is a form of entertainment, not a guaranteed source of income. Every game carries a chance of winning or losing, and the outcome is entirely uncertain.

Age requirement: to play on bajhi you must be at least 21 years old. Accounts belonging to minors will be closed immediately.

In your control

bajhi's safety tools

Stay safe — set limits according to your preferences.

Deposit Limit

Decide in advance the maximum amount you will deposit per day, per week, or per month. Once set, a limit takes effect immediately; increasing it requires a 24-hour wait.

Time-Out

If you need a temporary break, take a time-out from 24 hours up to 6 weeks. During this period you cannot log in to your account or place bets. Your account is reactivated automatically when the break ends.

Self-Exclusion

If you need a longer break, choose self-exclusion. Your account can be deactivated for a minimum of 6 months or permanently. Placing bets is completely blocked during self-exclusion.

Loss Limit

Set a cap on how much you can lose within a given period. Once that amount is reached, no further bets can be placed from your account. This is the most effective way to protect your budget.

Reality Check

At set intervals, bajhi will remind you how long you have been playing and how much you have spent in that session. These reminders help you stay aware.

24/7 Support

bajhi's support team is always here for you with any issue. Contact us via live chat or email at [email protected] in Bangla or English. It is never too late to ask for help.

Stay aware

Signs of problem gambling

It is important to recognise when online gaming has gone beyond entertainment and become a problem. If you notice the signs below, seek help right away.

These signs apply not only to yourself but also to people close to you. If you see this behaviour in a family member or friend, help them.

  • Continuously placing larger bets to try to recover lost money
  • Withdrawing from family, work, or studies because of gaming
  • Being unable to stop playing or feeling restless when trying to quit
  • Betting with money meant for bills or essential expenses
  • Hiding or lying to family or friends about gaming
  • Borrowing money or selling assets to fund gambling
  • Feeling anxious, angry, or depressed when unable to play
  • Gaming to escape stress or anxiety rather than for enjoyment

Step by step

How to set up self-exclusion

If you need help, follow these simple steps.

1

Log in to your account

Log in to your bajhi account and go to Account Settings.

2

Go to the "Responsible Gaming" option

Find the "Responsible Gaming" section in the settings menu.

3

Choose the tool you need

Select whichever you need — deposit limit, time-out, or self-exclusion.

4

Set the duration and amount

For self-exclusion, choose a period from a minimum of 6 months to permanent.

5

Confirm and notify support

Confirm your selection. If you need help, reach us via live chat or email at [email protected].

Best practices

Tips for safe gaming

Follow these tips for a safe and enjoyable long-term experience on bajhi.

Set your budget in advance
Decide how much you will spend each session and do not go beyond that budget.

Stick to time limits
Use a timer. Do not play continuously beyond a set time — taking breaks is important.

Do not bet emotionally
If you are stressed, angry, or feeling low, stay away from gaming. Play with a clear head.

Do not chase losses
If you lose, do not place more bets trying to recover. Take a break.

Do not play with borrowed money
Never bet with a loan or with money set aside for essential expenses.

Do not treat gaming as your only entertainment
Set aside enough time for family, friends, sports, or hobbies.

Age requirement

Protecting minors

bajhi strictly enforces the 21+ age limit. Identity is verified at registration, and accounts are reviewed in any case where there is suspicion.

If you have children or teenagers in your household, use parental control software on your device. Keep your account password private.

If there is any issue with identity verification, or if you report a minor's account, bajhi takes immediate action.

21+ age assurance

  • National ID verification is mandatory at registration
  • The account password should only be known to the account holder
  • The right to investigate and deactivate accounts on suspicious activity
  • bajhi takes immediate action when a minor is reported

A helping hand

Where to turn if you need help

Asking for help takes courage. We are always here for you.

bajhi Live Chat

Contact bajhi's 24/7 live chat support. Talk in Bangla — our skilled team is with you to resolve your issue. They can help you set a deposit limit or activate self-exclusion.

Email Support

For more detail, email us at [email protected] — write in Bangla or English. We respond to any question or request related to responsible gaming.

FAQ

Questions and answers about responsible gaming

Log in to your bajhi account, go to the "Responsible Gaming" section in Account Settings, and select deposit limit. You can set a daily, weekly, or monthly limit. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period. If you have any trouble, let us know via live chat.

At bajhi, self-exclusion can be set for a minimum of 6 months or permanently. During self-exclusion, logging in or placing bets is completely blocked. To reactivate your account after the period ends, you must contact support and go through a cooling-off period.

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the set period ends, your account is reactivated automatically. Self-exclusion is long-term — a minimum of 6 months to permanent. Even after the period ends, you need support's help to reactivate. Choose the option that suits your situation.

No. To open an account and play on bajhi, you must be at least 21 years old. Age is verified at registration. Any account belonging to a minor will be closed immediately. This rule is strictly enforced, and bajhi is committed to protecting minors.

Any balance in your account before self-exclusion is activated can be withdrawn. bajhi's withdrawal process is generally completed within 1 hour. For any questions about withdrawing your balance, contact support before activating self-exclusion.

When the reality check feature is on, bajhi shows you a message at set intervals — for example, every 30 minutes or 1 hour — summarising how long you have been playing and how much you have spent in that session. This keeps you aware and gives you the chance to take a break if needed. The interval can be customised from Account Settings.

Enjoy bajhi with awareness

Enjoy the fun of entertainment and stay within your limits. Ensuring a safe and responsible gaming experience on bajhi is our commitment.

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