Help Centre
bajhi Frequently Asked Questions — All Your Answers Here
Everything you want to know about deposits, withdrawals, accounts, KYC, and support — bajhi's complete FAQ guide is on this page.
Thousands of players enjoy games and transact safely on bajhi every day. But whether you are new or experienced, small questions come up from time to time. What are the deposit methods? How long does a withdrawal take? Which documents are needed for KYC? When can I contact support? On this page we have laid out simple and detailed answers to all those common questions. Click on any question in each section to see the answer.
All Q&As
Detailed FAQ
Find your question from the sections below — click on a heading to see the answer.
Identity Verification (KYC)
The most accepted document for identity verification at bajhi is the National ID card (NID). A valid passport or driving licence can also be submitted. You will need to upload photos or scans — both the front and back of the document must be clearly visible. Blurry or damaged copies are not accepted.
Yes, the name on your bajhi account must match the name on your NID or passport. The bKash, Nagad, or Rocket number you use must also be registered under the same name. If the names do not match, verification will fail and withdrawals may be delayed. So it is most important to enter the correct name when creating your account.
When verification is rejected, the support team usually sends an email explaining the reason. In most cases this happens because the image quality is poor or some information on the document is unclear. In that case, take new photos in good lighting and resubmit, or contact the 24/7 live chat and email [email protected] — the support team will guide you through the process.
bajhi typically requests KYC verification before your first withdrawal or when you want to withdraw above a certain amount. Verification may also be required if you want to update your account details or if suspicious activity is detected. Having your documents ready in advance speeds up the process.
Contact & Support
Absolutely. bajhi's support team can assist in both Bengali and English. This feature is available with Bangladeshi players in mind, so feel free to reach out in your native language without hesitation.
Yes, bajhi support is active seven days a week, 24 hours a day — at night, on public holidays, and on festive days too. Live chat responds fastest, and email may take a little longer but is also answered as quickly as possible.
Before getting in touch, have your registered mobile number or email address, a description of the issue (such as the transaction date, amount, and method), and a screenshot if applicable. This helps the support team identify your account quickly and resolve the issue faster.
bajhi has two support channels. First, the 24/7 live chat inside the site — you can speak directly with an agent from any page. Second, email: [email protected] — describe your issue in detail and you will receive a prompt reply.
Deposits
bajhi currently supports several familiar deposit methods: bKash, Nagad, Rocket, Upay, and direct bank transfer (including Dutch-Bangla, Islami Bank, BRAC Bank, and other major banks). The minimum deposit amount for all methods is ৳200.
To deposit with Nagad, log in to bajhi, go to the deposit page, and select Nagad. Enter the amount and confirm — you will receive a payment number. Use "Send Money" in your Nagad app to send to that number. Once the transaction is complete, your balance is usually updated within a few minutes.
Sometimes a small delay can occur due to network lag. If the balance still has not appeared after 15–20 minutes, take a screenshot of the transaction (including the TrxID or reference number) and contact live chat or email [email protected]. The team will manually verify and resolve the issue quickly.
The process for depositing with bKash is the same as with Nagad. Log in to bajhi, go to the deposit section, select bKash, enter the amount, and follow the instructions shown. Always send from a bKash number registered in your own name — sending from someone else's number may cause verification complications.
The minimum deposit amount at bajhi is ৳200 across all deposit methods — whether bKash, Nagad, Rocket, Upay, or bank transfer. Deposits below this amount are not possible.
How to Withdraw
bajhi generally processes withdrawals within 1 hour. If KYC verification is complete and all details are correct, most requests are fulfilled within that time. Bank transfers may take slightly longer due to the bank's own processing time.
No, bajhi's rules require that you use a mobile wallet or bank account registered in your own name for withdrawals — one that matches the name on your bajhi account. Sending to another person's account is not possible. This rule exists for everyone's financial security.
Yes, you can withdraw money won through a bonus once the specified conditions are met. For the welcome bonus, the wagering requirement is 25 times the bonus amount — only on the bonus amount, not the deposit amount. For example, if you receive a ৳1,500 bonus, you must complete ৳37,500 worth of bets before the winnings become withdrawable.
The minimum withdrawal amount at bajhi is ৳1,000. Withdrawal requests below this amount will not be processed. There is no additional issue for larger amounts, but having KYC completed in advance makes withdrawals smoother.
Yes, bajhi operates 24 hours a day — withdrawal requests are processed regularly at night, on Fridays, Saturdays, and any holiday. They are usually completed within 1 hour. If you face any issue, let the 24/7 live chat know.
Account & Login
If you are having trouble logging in, first check that your password and username are correct. Turn off Caps Lock if it is on. Clear your browser cache and try again. If the problem persists, reset your password or get help from support via live chat.
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and a verification code will be sent. Use the code to set a new password. If you have trouble with the whole process, contact [email protected].
Generally, logging in from a new device may prompt additional verification — such as an OTP code sent to your registered number or email. This is done for the security of your account. If you do not receive the code, wait a moment and then let live chat support know.
To register, you need an active mobile number or email address and a password. Make sure the name you enter matches your NID and mobile wallet name. bajhi is only for those aged 21 and above — you must confirm this age requirement at the time of registration.
Need help?
If you cannot find an answer, ask support directly
If you cannot find the answer to your question on this FAQ page, bajhi's 24/7 support team is always by your side. Bengali or English — reach out whichever way you are most comfortable with.
Live Chat
Directly from inside the site
Email Support